A 24/7/365 LIFELINE FOR FAMILIES IN CRISIS. If you or someone in your life is overwhelmed by a crisis and don’t know where to turn, help is as close as United Way’s PA 211. Our highly trained Resource Navigators receive hundreds of requests every day via phone, text or online and help connect people with answers and quality resources in their area. They help untangle the problems that have led to the crisis, and work with the individual to find real solutions and help avoid even larger issues. Now in its second decade of service, PA 211 also provides United Way with a wealth of actionable data which helps forecast growing areas of need and provide insight on how to proactively invest in programs that keep crises from happening in the first place.